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Main features

das-Peak Streaming is a service to process audio streaming and requests in real-time to register and verify subjects’ identities. It is a cloud service that supports several audio stream protocols in real-time using its API. das-Peak Streaming uses the das-Peak microservice to analyze the audio samples using Veridas proprietary Voice Biometrics AI.

The main features of the das-Peak Streaming service are:

  • Real-time Voice biometrics: Designed to verify an identify while user speaks in a natural way, without having to go through a specific identification process.
  • Contact Center platform-agnostic: Although Contact Center use case scenario is the most common one, das-Peak Streaming is not limited to Contact Center solutions. It is also possible to send the audio directly without a 3rd Party (no Contact Center required).
  • Multiple audio consumers: das-Peak Streaming implements multiple audio consumers based on different audio protocols in order to cover a broad scope:
    • Genesys Audiohook: Genesys Cloud websocket-based audio protocol. See Reference.
    • Twilio Media Streams: Twilio's websocket-based audio protocol. See Reference.
    • Other audio platforms can be integrated with das-Peak Streaming by sending audio via a subset of Twilio Media Streams websocket specification.
  • Extremely easy to integrate: Veridas provides Call Center integral solutions to ease das-Peak Streaming integration process.
  • Automated speech extraction: You only have to produce audio in your infrastructure, we have our own consumers to process it.
  • Automatic audio quality assessment: das-Peak Streaming has the ability to measure the quality of the audio received and notify format errors and noisy samples.
  • Multiple concurrent stream support: With das-Peak Streaming it is possible to use any audio consumer-available. You will be free to use multiple audio protocols, instead of getting tied up to only one.
  • Based on das-Peak voice biometrics authentication service: See Reference.
    • Ultra-short registration and authentication processes: the technology is capable of generating a biometric voiceprint with only 3 seconds of speech, requiring only 3 seconds of speech for the following authentications.
    • Text-independent: The user can speak naturally without the need of repeating a pre-defined sentence.
    • Language-independent: The user can be authenticated in any language without prior training of the biometric engine.
    • Ultra-fast authentication: The verification is performed in only 140 milliseconds.
    • Strict data privacy standards: The cloud service provided does not need to keep or store any user data. GDPR & CCPA compliant.