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Genesys Audiohook

das-Peak Streaming Genesys Audiohook Channel is an Audio Channel that implements Genesys Audiohook protocol to receive real time audio streams. Genesys Audiohook is built on websockets and it includes a set of instructions that allow to add real time audio stream from a phone call within a Genesys Cloud environment.

Users can implement their own client to make calls to das-Peak Streaming Audiohook Channel by following Genesys Audiohook protocol specification. However, if using a Genesys Cloud environment, it's advisable to use Genesys Audiohook integration from AppFoundry.

Some considerations must be taken into account when using das-Peak Streaming Genesys Audiohook Channel:

  • When creating a Session via Signalling Channel, users must specify audio_protocol parameter as audiohook. das-Peak Streaming then will create all required resources to receive audio stream from user.
  • Also, when creating Session, call_id parameter must be equal to Genesys Cloud's conversationId parameter. Genesys Cloud Audiohook integrations send conversationId parameter automatically during Open Transaction. das-Peak Streaming uses this parameter to link audio stream with its corresponding Session.